Privacy Policy

Effective Date: March 9, 2026

1. Introduction

ColorHub ("we," "us," or "our") is committed to protecting the privacy of our customers and website visitors. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, place orders, or interact with us through any communication channel including SMS text messaging.

ColorHub is located at 4950 Kraft Ave SE, Grand Rapids, MI 49512. You can reach us at (616) 333-4411 or info@colorhub.io.

2. Information We Collect

Information You Provide

  • Contact Information: name, email address, phone number, and mailing address
  • Business Information: company name, job title, and business address
  • Order Information: order details, specifications, artwork files, and purchase history
  • Payment Information: billing details processed through our secure payment systems
  • Communications: messages you send to us via email, phone, SMS, or our website contact form

Information Collected Automatically

  • Usage Data: pages visited, time spent on site, referring URLs, and browser type
  • Device Information: IP address, operating system, and device type
  • Cookies: we use cookies and similar technologies to improve your experience and analyze site traffic

3. How We Use Your Information

We use the information we collect to:

  • Process and fulfill your orders
  • Communicate order status updates, shipping notifications, and production updates
  • Send SMS text messages related to your orders (with your consent)
  • Respond to your inquiries and provide customer support
  • Send invoices and process payments
  • Improve our website and services
  • Comply with legal obligations

4. SMS Messaging Privacy

When you provide your phone number and consent to receive text messages from ColorHub:

  • We use your phone number solely to send order-related SMS messages (status updates, delivery notifications, production updates, and account notifications)
  • We do not sell, rent, or share your phone number or SMS opt-in data with third parties for their marketing purposes
  • Your phone number and messaging consent information is stored securely and is accessible only to authorized ColorHub personnel and our SMS service provider (Twilio) for the purpose of delivering messages
  • SMS opt-in/opt-out status is tracked in our systems and honored immediately
  • You can opt out at any time by replying STOP to any message

For full details on our SMS messaging program, see our SMS Consent & Opt-In Disclosure and SMS Terms of Service.

5. Information Sharing

We do not sell your personal information. We may share your information only in the following circumstances:

  • Service Providers: with trusted third-party vendors who help us operate our business (shipping carriers, payment processors, SMS delivery via Twilio), bound by confidentiality obligations
  • Legal Requirements: when required by law, regulation, or legal process
  • Business Protection: to protect the rights, property, or safety of ColorHub, our customers, or others

6. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These include encrypted data storage, secure access controls, and regular security reviews.

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes described in this policy, including to satisfy legal, accounting, or reporting requirements. Order records are retained in accordance with applicable business and tax regulations.

8. Your Rights

You have the right to:

  • Request access to the personal information we hold about you
  • Request correction of inaccurate information
  • Request deletion of your personal information (subject to legal retention requirements)
  • Opt out of SMS messaging at any time by replying STOP
  • Opt out of marketing communications

To exercise any of these rights, contact us at info@colorhub.io or (616) 333-4411.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those websites. We encourage you to read the privacy policies of any third-party sites you visit.

10. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date. Your continued use of our services after changes are posted constitutes your acceptance of the revised policy.

12. Contact Us

If you have questions about this Privacy Policy or our data practices, contact us:

  • Phone: (616) 333-4411
  • Email: info@colorhub.io
  • Address: 4950 Kraft Ave SE, Grand Rapids, MI 49512

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